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I have purchased credit on your 0845 Wizard App but it is telling me that I don't have sufficient balance?

Last updated by Miranda Catlin on April 11, 2017 10:01

In order to use this app you need to have credit on the app itself AND sufficient credit/ available minutes in your mobile plan, as our app allows you to call 0845 numbers, but your mobile network will only see it as a standard call to an 01,02 or 03 numbers. If you do not have sufficient credit/ bundled minutes then the call won't connect.