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How do I set up Call Recording?

Last updated by Miranda Catlin on June 30, 2016 08:47

Our Call Recording service records your inbound calls and then emails the conversation to you. You can also listen to the calls via your online account. (Call Recording incurs a 2ppm charge) You can purchase call recording from within your online account. 

Simply click on the ‘Management’ tab, and the select ‘Manage numbers’, which will take you to a list of the numbers you have with us. Against each number, there is a + symbol. Click on this and it will bring up a list of facilities that you can have with each number. Select ‘Add to cart’ against the call recording facility, and once in the cart, click it again to ‘checkout’ the item. Follow the prompts for payment and complete the purchase. 

One you have this feature it will have ’This facility is available and active (view details)’ next to the facility. If you click on ‘view details’, it will allow you to add an email address to send the call recording to. It will also allow you select an email subject template and also what is played to the customer if the call recording is paused and resumed by you. In order for your call recording feature work, you must click on the play arrow, otherwise it will remain paused.